Privacy Policy

Tea Lady Ceremonies
Privacy Policy and Terms & Conditions
Effective Date: 17th February 2026
Operated by: Tea Lady Ceremonies 
Contact Email: tealadyceremonies@gmail.com
Website/App: www.tealadyceremonies.com.au
By accessing or using the Tea Lady Ceremonies mobile application, website, and related services (collectively, the “Services”), you agree to this Privacy Policy and these Terms & Conditions. If you purchase a subscription through the Apple App Store or Google Play Store, your payment will be processed by that platform and subject to its own terms, conditions, and privacy policy.

1. Our Commitment to Your Privacy
Tea Lady Ceremonies respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our App, website, or subscribe to our virtual tea ceremonies.

2. What Personal Information We Collect
2.1 Information You Provide Directly
We may collect the following information you provide to us:
Full name
Email address
Billing address (where applicable)
Account login details
Any information you provide when contacting us (such as support requests or feedback)
2.2 Subscription & Account Information
We may collect information relating to your account and subscription, including:
Subscription type (for example, monthly or annual)
Subscription status
Transaction history as reported to us by the relevant app store (for example, purchase date, renewal date, cancellation status)
Account activity (such as login dates or content accessed)
2.3 Technical & Usage Information
We may automatically collect technical data about your use of the Services, including:
IP address
Device type and operating system
App version and settings
Pages/screens viewed and features used
Session times and duration
This information may be collected through cookies, analytics tools, and similar technologies.

3. How We Collect Your Information
We collect personal information when you:
Create an account
Subscribe to a membership through the Apple App Store or Google Play Store
Contact us by email or through the App or website
Use our App or website
Sign up for email updates or newsletters
We may also receive limited subscription and transaction information from third-party platforms (such as the Apple App Store or Google Play Store) that support our App functionality.

4. How We Use Your Personal Information
We use your personal information to:
Provide access to virtual tea ceremonies, recordings, and related content
Manage your account, subscriptions, and access permissions
Communicate with you about your account, subscription status, or technical issues
Send updates, newsletters, and promotional communications (if you opt in)
Improve and develop our Services, features, and user experience
Ensure security, prevent fraud, and enforce our terms
Comply with our legal and regulatory obligations
We do not sell your personal information to third parties.

5. Payment Processing
Paid features and subscriptions to the Services may be purchased through third‑party platforms such as the Apple App Store and Google Play Store.
When you make a purchase through one of these platforms, your payment information is collected and processed directly by that platform (for example, Apple or Google), not by Tea Lady Ceremonies.
Tea Lady Ceremonies does not receive or store your full credit card or other payment details. Any payment‑related information you provide is handled in accordance with the relevant platform’s terms, conditions, and privacy policy.
You are responsible for ensuring your payment details with the relevant app store or platform are accurate and up to date.

6. Disclosure of Personal Information
We may disclose personal information to:
App and website hosting providers
IT and technical support service providers
Email and communication service providers
Professional advisers (such as legal and accounting professionals)
Regulatory authorities or law enforcement agencies where required or authorised by law
Some service providers may store or process data overseas.
Where this occurs, we take reasonable steps to ensure that the overseas recipient protects your information in a way that is substantially similar to the Australian Privacy Principles.

7. Data Location and Security
Your personal information may be stored on secure servers located in Australia or overseas, including on cloud-based infrastructure.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including by using technical, administrative, and physical safeguards appropriate to the nature of the information.
However, no method of electronic transmission or storage is completely secure, and you acknowledge that you provide information at your own risk.

8. Cookies & Analytics
Our website and App may use cookies, web beacons, and similar technologies to:
Remember your preferences and settings
Improve the performance and functionality of the Services
Analyse usage trends and measure engagement
You can adjust your browser settings to refuse cookies, but this may affect some features of the website or App.

9. Marketing Communications
If you opt in to receive marketing or updates from us, we may send you:
Ceremony announcements and schedules
New session releases and features
Occasional promotional offers or curated content
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

10. Access and Correction
You may request access to the personal information we hold about you, subject to certain exceptions under the Privacy Act.
If you believe the information we hold is inaccurate, incomplete, or out of date, you may request that we correct it, and we will take reasonable steps to do so.

11. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide the Services to you
Manage our business operations and records
Comply with legal, tax, and regulatory requirements
Resolve disputes and enforce our agreements
When personal information is no longer required, we will take reasonable steps to securely delete or de‑identify it in accordance with our data retention procedures.

12. Children’s Privacy
Our Services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children under 18 without verifiable parental or guardian consent, and we may delete such information if we become aware of it.

13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or features of the Services.
Any changes will be effective when posted within the App or on our website, and your continued use of the Services after the updated Policy is posted will constitute your acceptance of the changes.

14. Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us using the details below and provide details of your complaint.
We will aim to respond within a reasonable timeframe and work with you to resolve your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au  or their published complaint process.

15. User Accounts and Responsibilities
To access certain features of the Services, you may need to create an account.
You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
You agree that you will:
Provide accurate and up‑to‑date information
Not share your login details with any other person
Notify us promptly of any unauthorised use or security breach
You must not:
Use the Services for unlawful, abusive, or disruptive purposes
Attempt to gain unauthorised access to systems, data, or other user accounts
Use our content for commercial purposes without our prior written consent.

16. Scope of Services
Tea Lady Ceremonies provides virtual tea ceremonies and related content intended for relaxation and mindfulness.
The Services are not medical, psychological, or therapeutic services and are not a substitute for professional advice, diagnosis, or treatment. If you have a health condition or are taking medication, please seek guidance from your qualified healthcare practitioner to ensure the herbs you choose are appropriate for you.

17. Intellectual Property
All content and materials in the App and Services, including but not limited to videos, audio recordings, text, images, graphics, logos, branding, and design, are owned by or licensed to Sally Martin (Sarada) and Stephanie Gabrio of Tea Lady Ceremonies.
We grant you a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Services for personal, non-commercial purposes only.
You must not copy, reproduce, modify, distribute, publicly display, or create derivative works from our content without our prior written permission, except as permitted by law.

18. Subscription, Payments, Refunds, and Cancellations
Certain features of the Services may be offered on a subscription basis (for example, monthly or annual access) via the Apple App Store or Google Play Store.
When you start a subscription, you do so through your app store account, and the applicable fees are charged by the app store to your selected payment method, at the recurring intervals shown at the time of purchase.
Subscriptions will automatically renew at the end of each billing period unless you cancel through your Apple App Store or Google Play Store account settings before the renewal date. We cannot cancel subscriptions on your behalf.
Any billing, invoicing, or payment‑method issues (including rejected payments) are managed directly by the relevant app store or platform in accordance with its terms.
Refunds for purchases made through the Apple App Store or Google Play Store are subject to the refund policies of the relevant platform. As a general rule, we do not provide refunds directly for app store purchases, except as required under the Australian Consumer Law. If you seek a refund, you may need to lodge your request through the relevant app store.

19. Health and Safety Disclaimer
Our ceremonies and content may involve the preparation and consumption of hot beverages, which carry inherent risks including burns, scalds, spills, and other injuries.
You are solely responsible for handling any hot water, kettles, cups, teapots, and related equipment safely and with appropriate care, and for ensuring that your environment is suitable and free from avoidable hazards.
You acknowledge that you participate in any tea preparation or related activities at your own risk and that you are responsible for assessing the suitability of your environment, equipment, and physical condition before taking part.
Our Services do not supervise your environment or equipment and we do not control how you prepare or consume tea; we therefore cannot be responsible for any injuries, burns, scalds, spills, damage to property, or other harm arising from your participation in any tea preparation or consumption connected with the Services.
Our ceremonies and content are for general wellbeing, relaxation, and mindfulness only and do not constitute medical, psychological, nutritional, or other professional advice.
You should consult a qualified professional regarding any health conditions or concerns before participating, and discontinue use and seek appropriate support if you experience discomfort or adverse effects.

20. Limitation of Liability
To the maximum extent permitted by law, Tea Lady Ceremonies and its officers, employees, and contractors are not liable for any loss, damage, or injury (including personal injury, burns, scalds, or property damage) arising out of or in connection with:
Your use or inability to use the Services
Your preparation, handling, or consumption of tea or other beverages during or in connection with our ceremonies
Your reliance on any information, instructions, or guidance provided through the Services
Nothing in these Terms excludes, restricts, or modifies any consumer guarantees or rights you may have under the Australian Consumer Law that cannot lawfully be excluded.
Where our liability cannot be excluded, our liability is limited, to the extent permitted by law, to resupplying the Services or paying the cost of having the Services resupplied.
We are not responsible for any acts or omissions of the Apple App Store, Google Play Store, or other third‑party platforms in connection with the processing of your payments or the administration of your subscriptions.

21. Termination
We may suspend or terminate your access to the Services (including any subscription) if you breach these Terms, misuse the Services, or if we discontinue the Services.
You may stop using the Services at any time and cancel any active subscription through your account or the relevant app store/platform.

22. Governing Law
This Privacy Policy and these Terms & Conditions are governed by the laws of New South Wales, Australia.
You agree to submit to the non‑exclusive jurisdiction of the courts of New South Wales and any courts that may hear appeals from those courts.

23. Contact Us
If you have any questions about this Privacy Policy, our Terms & Conditions, or how we handle your personal information, please contact:
Tea Lady Ceremonies
Sally Martin (Sarada) - The Tea Lady
Stephanie Gabrio - Digital Partner
Email: tealadyceremonies@gmail.com
We will aim to respond within a reasonable timeframe.